Payment by credit/debit card
If you pay by credit or debit card, you must supply your card details when you place your Order.
When you place your Order, we will contact your card issuer to request authorization to the use of your card for payment of Products. We will not accept your Order (and so we will not supply the Products to you) until your credit or debit card issuer has authorized the use of your card for payment of the Products ordered. When your credit or debit card issuer authorizes the use of your card, the necessary funds on your card are reserved until the purchase process is completed or cancelled. However, no amount is actually charged on your card until the purchase process is completed. Authorizations can remain pending 3 to 7 days even in case of cancelled orders. In such cases, no actual charges will be effected, and the funds will be eventually released. Please contact your credit/debit card issuer for more information on their specific policies regarding authorisations.
We reserve the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.
We take all reasonable care to make our Site secure and to prevent frauds. All credit and debit card transactions on this Site are processed by WorldPay Limited, a secure online gateway which will be responsible for holding and automated handling in a secure environment of the information relating to your payment details. Please note that we may, at any time and at our sole discretion, restrict shipping to certain Countries or locations we believe to be at high fraud risk.
Payment by PayPal
If you pay by PayPal you will be asked to log in to your PayPal account with your email address and password to confirm the payment. If you do not have a PayPal account you can still pay with PayPal up to a maximum of 10 times and will be asked to enter personal data and credit card details.
Payment by APMs
We usually collect payment for an Order upon confirmation of the shipment of the relevant Products. However, if you prefer and select one of our alternative payment methods (APMs) entailing an upfront collection of the payment, we will collect payment upon order confirmation.
In the exceptional case the Products you ordered are not available, and you have already paid through an APM, you will be immediately notified and we will issue a full refund.
The parcel should contain the items you want to return, in their original condition, as well as your original delivery note with the returns section fully completed.
Unfortunately we don’t offer free postal returns – you’ll have to pay for the postage unless you’re returning faulty or damaged items.
Once we’ve received your parcel back at our warehouse, please allow 14 days for your refund to arrive. We’ll get in touch when your refund has been processed.